Return & Shipping Policy

Effective Date: [2025.2.25]

1. Return Policy

1.1 Returns Service: We offer a return service for earrings. If you are dissatisfied with the purchased earrings or if the product has any quality issues, please contact us within 7 days of receiving the product to initiate the return process.

1.2 Return Conditions: To process the return of the earrings, please ensure that the product is unused, unwashed, and in its original condition with intact packaging. You may be required to provide the purchase receipt as proof of return.

1.3 Refund Process: After verifying that the returned earrings meet the return conditions, we will process the refund as soon as possible. The refund will be credited back to your original payment method. Please note that the refund processing time may vary depending on your payment provider.

2. Shipping Policy

2.1 Processing Time: We will process and arrange the shipment of your earrings order as soon as possible. Typically, orders will be processed within 3-5 days. However, in case of special circumstances or high order volume, there may be slight delays in processing.

2.2 Shipping Cost & Delivery: If your order amount reaches a specific threshold, you may qualify for free shipping for earrings. Otherwise, the shipping cost will be calculated based on your delivery address and the chosen shipping method, and it will be displayed during the checkout process.

2.3 Delivery Area: We support delivery of earrings to eligible service areas. If your address is outside our delivery area, we will contact you after order confirmation to discuss possible solutions.

2.4 Delivery Time: We will inform you of the estimated delivery time for the earrings after order confirmation. Please note that delivery times may vary due to transportation and geographical factors.

2.5 Delivery Tracking: For some regions, we provide delivery tracking for earrings. You can use the provided tracking information to check the status of your order delivery.

3. Lost or Damaged Items

3.1 Lost Items: If your earrings order is lost during the delivery process, please contact us promptly. We will actively cooperate with the logistics company to resolve the issue.

3.2 Damaged Items: If you receive damaged earrings, please contact us within 7 days of receiving the product and provide relevant photos as evidence. We will process the issue and provide a solution as soon as possible.

4. Handling of Exceptional Circumstances

4.1 Force Majeure: In the event of force majeure factors such as natural disasters, war, or strikes, the delivery or return of earrings may be delayed. We will do our best to resolve such issues and provide assistance to you.

4.2 Notification of Changes: In case of special circumstances leading to changes in operating hours, policies, or services, we will post announcements or send notifications on our website. Please check the latest announcements regularly.

Thank you for reading and understanding our Return & Shipping Policy for earrings. If you have any questions regarding these terms, please feel free to contact us at service@ksairmla.com.